These Terms & Conditions (“Terms”) govern your use of onecrochetsupply.com (the “Site”) and any purchase you make from One Crochet Supply (“we,” “us,” “our,” “the Company”). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
One Crochet Supply is an online store selling crochet hooks, punch needle kits, and related craft and fiber-art supplies, operated from Wagle Industrial Estate, Thane, Maharashtra, India.
2. Eligibility
By using our Site, you confirm that you are at least 18 years of age, or are using the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.
3. Products and Pricing
All products are subject to availability. We reserve the right to discontinue any product at any time. Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices, discounts, and offers at any time without prior notice, though changes will not affect orders already confirmed.
We make reasonable efforts to display product images and descriptions accurately; however, we do not warrant that colours, sizes, or details will be perfectly precise, particularly for handmade or dyed items.
4. Orders and Order Acceptance
Placing an order on our Site constitutes an offer to purchase. We reserve the right to accept or decline any order for reasons including but not limited to product unavailability, pricing errors, suspected fraud, or issues with payment verification. An order is confirmed only once you receive an order confirmation email or message from us.
5. Payments
We accept payments through our secure, third-party payment gateway, supporting methods such as credit/debit cards, UPI, net banking, and digital wallets. All payment information is processed directly by our payment gateway partner and is not stored on our servers. Full payment must be received before an order is processed and shipped, unless otherwise agreed in writing.
6. Shipping and Delivery
Shipping timelines, charges, and terms are described in our separate Shipping & Delivery policy. We are not responsible for delays caused by courier partners, natural events, or circumstances beyond our reasonable control.
7. Returns, Refunds, and Cancellations
Our Returns & Refunds policy, available on the Site, governs the conditions under which returns, exchanges, or refunds may be requested. Please refer to that policy for eligibility, timelines, and process.
8. Intended Use of Products
Our products are intended for general crafting, hobby, and fiber-art purposes. Tools such as crochet hooks and punch needles contain sharp points and small components and are not suitable for children without adult supervision. You are responsible for using our products safely and appropriately.
9. Intellectual Property
All content on the Site, including text, graphics, logos, images, and product descriptions, is the property of One Crochet Supply or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from the Site for commercial purposes without our prior written consent.
10. User Conduct
You agree not to misuse the Site, including but not limited to attempting unauthorized access to our systems, submitting fraudulent orders or payment information, or using the Site in any way that could damage, disable, or impair its functioning.
11. Limitation of Liability
To the fullest extent permitted by law, One Crochet Supply shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products. Our total liability for any claim relating to a purchase shall not exceed the amount paid by you for the relevant order.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Thane, Maharashtra.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date, and continued use of the Site after such changes constitutes your acceptance of the updated Terms.
14. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
Business Name: One Crochet Supply Address: Wagle Industrial Estate, Thane, Maharashtra, 400604, India Email: crochetsiddharth@gmail.com Phone: +91-7304324125