This Shipping & Delivery policy explains how orders placed on onecrochetsupply.com (the “Site”) are processed, packed, and delivered by One Crochet Supply (“we,” “us,” “our”).
1. Order Processing Time
Orders are typically processed and dispatched within 1-3 business days of order confirmation and successful payment. Orders placed on Sundays or public holidays will begin processing on the next working day. During sale periods or high-demand launches, processing times may take slightly longer, and we will notify you of any significant delay.
2. Shipping Destinations
We currently ship across India. If international shipping becomes available, it will be indicated at checkout along with applicable charges and estimated delivery timelines.
3. Shipping Charges
We offer free shipping on all orders above ₹999. Orders below this value will incur a shipping charge, which will be calculated and displayed at checkout before you complete your payment.
4. Estimated Delivery Time
Once dispatched, orders are typically delivered within 4-9 business days, depending on your location and the courier partner’s serviceability. Delivery timelines are estimates provided by our courier partners and are not guaranteed. Remote or non-serviceable pin codes may experience longer delivery times.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation with a tracking number and courier details via email or SMS/WhatsApp, wherever applicable, so you can track your package’s progress.
6. Delays and Exceptions
While we work with reliable courier partners, delivery timelines may occasionally be affected by factors outside our control, including weather conditions, courier delays, regional restrictions, strikes, or other unforeseen circumstances. We are not liable for delays caused by such events but will assist you in tracking and resolving any shipping issues.
7. Incorrect or Incomplete Address
Please ensure that your shipping address, pin code, and contact number are accurate at the time of placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. Additional charges, if any, for re-shipping due to address errors will be borne by the customer.
8. Damaged or Lost Shipments
If your order arrives damaged, or if it appears to have been tampered with, please contact us within 48 hours of delivery with photos of the packaging and product, so we can assist you with a replacement or refund as per our Returns & Refunds policy. In the rare case a shipment is lost in transit, please reach out to us and we will investigate with the courier partner and arrange a resolution.
9. Multiple Items in One Order
If your order contains multiple items, they may be shipped together or in separate shipments depending on stock availability and packaging requirements. You will be notified if your order is split into multiple shipments.
10. Contact Us
For any questions regarding shipping or to check the status of your order, please contact us at:
Business Name: One Crochet Supply Address: Wagle Industrial Estate, Thane, Maharashtra, 400604, India Email: crochetsiddharth@gmail.com Phone: +91-7304324125