This policy explains our returns, refunds, and cancellation terms for orders placed on onecrochetsupply.com (the “Site”) with One Crochet Supply (“we,” “us,” “our”).
1. No Returns
All sales made through our Site are final. We do not accept returns of any product for any reason, including but not limited to change of mind, incorrect selection of size, colour, or quantity, or dissatisfaction with the product after use.
2. No Refunds
We do not offer refunds on any order once payment has been successfully made and the order has been confirmed. This applies to all products listed on our Site, regardless of the payment method used.
3. No Cancellations
Orders cannot be cancelled once they have been placed and payment has been received. Please review your cart, product selections, shipping address, and order details carefully before completing your purchase, as we are unable to make changes or cancel an order after checkout.
4. Order Accuracy is Your Responsibility
Since orders cannot be changed, cancelled, returned, or refunded once placed, we strongly encourage you to check product descriptions, sizes, colours, and quantities carefully, and to confirm your shipping address and contact details before completing payment.
5. Damaged or Defective Products
While we do not accept returns, refunds, or cancellations, if you receive a product that is physically damaged in transit or defective on arrival, please contact us within 48 hours of delivery with your order number and photos of the product and packaging, so that we may review the matter at our discretion.
6. Acknowledgement
By placing an order on our Site, you acknowledge and agree that you have read and understood this No Return, No Refund, and No Cancellation Policy, and that all purchases made are final.
7. Contact Us
For any questions regarding this policy, please contact us at:
Business Name: One Crochet Supply Address: Wagle Industrial Estate, Thane, Maharashtra, 400604, India Email: crochetsiddharth@gmail.com Phone: +91-7304324125