One Crochet Supply (“we,” “us,” “our,” “the Company”) operates the website onecrochetsupply.com (the “Site”), through which we sell crochet hooks, punch needle kits, and related craft supplies to customers in India and, where applicable, internationally. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of visitors and customers who use our Site.
By using our Site or placing an order with us, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
Personal identification information: Full name, email address, phone number, billing and shipping address.
Payment information: When you make a purchase, our payment gateway partner processes your card, UPI, net banking, or wallet details directly. We do not store your full card numbers, CVV, or banking passwords on our own servers.
Order information: Products purchased, order value, order history, and any notes or preferences you provide with an order.
Technical information: IP address, browser type, device type, operating system, pages visited, and time spent on the Site, collected automatically through cookies and similar technologies.
Communications: Any information you provide when you contact us via email, phone, WhatsApp, or contact forms, including for customer support or returns.
2. How We Use Your Information
We use the information we collect to:
Process and fulfil your orders, including payment processing, shipping, and delivery updates.
Communicate with you about your order status, shipping confirmations, and customer support queries.
Send promotional emails, offers, or newsletters, where you have opted in to receive them.
Improve our Site, product range, and customer experience.
Detect and prevent fraud, unauthorized transactions, and misuse of our Site or payment systems.
Comply with applicable legal and regulatory requirements, including those relating to payments, taxation, and consumer protection.
3. Payment Processing
All online payments made on our Site are processed through third-party, PCI-DSS compliant payment gateway providers. When you make a payment, your payment details are transmitted directly to our payment gateway partner over an encrypted connection. We do not have access to or store your complete card number, CVV, or online banking credentials. The payment gateway provider’s own privacy policy governs how they handle your payment data, and we encourage you to review it.
We only receive confirmation of successful or failed transactions, along with limited information such as the transaction ID, amount, and payment status, which we use to process and record your order.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with:
Payment gateway providers, to process transactions securely.
Courier and logistics partners, to fulfil and deliver your orders.
IT service providers and hosting partners, who support the technical operation of our Site.
Government authorities or regulators, where required by law, court order, or to protect our legal rights, or to investigate fraud or security issues.
Any third party we work with is expected to handle your data securely and use it only for the purpose for which it was shared.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to remember your preferences, keep items in your shopping cart, understand how visitors use the Site, and, where applicable, show relevant advertising. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Site, such as the shopping cart.
6. Data Storage and Security
We take reasonable technical and organizational measures, including secure servers and encrypted connections (SSL/HTTPS), to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your data is retained for as long as necessary to fulfil the purposes described in this Policy, including order history, accounting, and legal compliance, after which it is securely deleted or anonymized.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to any legal or contractual obligations we may have.
Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the details in Section 10.
8. Children’s Privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.
10. Grievance Officer and Contact Information
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are provided below.
Business Name: One Crochet Supply Address: Wagle Industrial Estate, Thane, Maharashtra, 400604, India Email: crochetsiddharth@gmail.com Phone: +91-7304324125
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please reach out to us using the contact details above, and we will address your concern as promptly as possible.